Job Announcement
Resident Services
Coordinator
Northwest
Housing Alternatives is hiring a Resident Services Coordinator to join a
supportive and collaborative team working to link affordable housing residents
with services and resources. NHA provides affordable housing options for
seniors, families, and individuals with disabilities.
The
ideal candidate for this position is a person with experience working with
individuals and systems that serve diverse populations. This position will be
based at NHA’s office in Milwaukie, and will provide services to seven of NHA’s
affordable housing properties. This involves weekly travel to five properties
in Multnomah and Clackamas counties as well as quarterly travel to one property
in Marion County and one property in Polk County. NHA provides mileage
reimbursement for travel at the federal rate of $0.545 per mile.
This
position is full-time, non-exempt, with a schedule of Monday through Friday
8:30am to 5:00pm. Occasional evening or
weekend hours may occur depending on programs and activities. Pay is
$18.00-$20.00 per hour.
Core Duties and Responsibilities:
●
Link residents to resources and information as needed in order
to stabilize their housing.●
Facilitate and assess community needs at each property to plan, organize,
and implement on-site events and information sessions for residents.●
Build relationships with current residents and welcome new
residents to the properties. Orient new residents to the RS program and the role
of the Resident Services Coordinator, providing information and support in
helping residents to identify barriers and gain access to local resources.
●
Collaborate with property management and asset management staff
on issues relating to resident welfare and community stability. Offer links and
referral support when needed to maintain stable housing and prevent evictions.●
Identify, evaluate, facilitate, build, and maintain referral
partnerships with local social service and resource agencies to help residents
achieve their goals.●
Track and measure program progress. Maintain data on requests
for services, community events and activities, and all other pertinent
information.●
Work independently and in partnership with other NHA staff.
Required Qualifications and Abilities:
●
2
years of experience providing direct services to people experiencing
homelessness or living in poverty, or
a Bachelor’s degree in social science or a similar area.●
Valid
driver’s license, positive driving history, and own reliable transportation
with current insurance.●
Ability
to work a flexible schedule, including occasional evenings and weekends.●
Basic
computer skills including Microsoft Office suite.●
Ability
to complete assignments, find what needs to be done, and to get help when
needed.●
Ability
to communicate with a variety of program stakeholders verbally and in writing.●
Basic
mediation skills that include listening, seeking common ground, and
acknowledging difference.
Preferred Qualifications and Abilities:
●
Experience as a driver with
Project Linkage●
Experience with Salesforce
NHA
offers a great work environment and an opportunity to work with a group of
committed and passionate employees just seven miles south of downtown
Portland. NHA provides a full range of
benefits, including but not limited to the following:
●
Excellent
health coverage through Kaiser Permanente, including multiple medical and
dental plan options; NHA contributes 100% of the cost of coverage for the
employee each year, plus an additional $250/month if the employee adds dependents.
Alternative care and vision included.●
7% match after the first year of employment
for our 403(b) plan with T. Rowe Price.●
Generous vacation and sick leave.●
4 weeks of paid parental leave.
Northwest
Housing Alternatives is committed to supporting a diverse workforce and does
not discriminate in employment based on race, color, gender, religion, national
origin, age, disability, marital status, sexual orientation or gender identity,
or any other status protected by law.