Job Details
Job Description

Job Description

Director of Programs


Position: Director of Programs

Status: Exempt, Full-time Regular

Reports to: Executive Director


Position Summary:

The Director of Programs oversees the Homeless Intervention Services and Resident Services

departments at Northwest Housing Alternatives. This position directly supervises the Program

Manager(s) for each department as well as the Program & Data Coordinator. The Director of Programs

is ultimately responsible for the design, implementation, quality, continuity, evaluation, and outcomes of

the homeless services and resident services programs. Externally, the Director of Programs

collaborates with third-party service providers for program deliver and policy input. Internally the Director

of Programs collaborates with other Directors and Managers, is an active member of NHA’s

Management Team, and reports to the Executive Director.


The Director of Programs leads by creating a culture that centers programs around equity – one that

includes the voices, experience, input and participation of program participants and residents; and

fosters collaboration, communication, trust, transparency, and grace both internally and externally to the



Key Responsibilities:

  • Using an equity lens, oversee the design and implementation of NHA’s Resident Services and Homeless Intervention Services programs to achieve organizational goals and outcomes.
  • Responsible for quality assurance and continuity of programs, including but not limited to data tracking systems, programmatic outcomes, and reports to variety of stakeholders including the Resident Advisory Council, fostering a culture of data and program evaluation.  
  • Supervise, develop, support, and coach Program Managers and Program & Data Coordinator.
  • Support Program Managers to develop and administer program budgets and monitor funding sources and uses accordingly to ensure expenditures within authorized levels; offer input to the organizational budget.
  • Collaborate with housing development activities by designing and creating program plans for a variety of funders, forming strategic partnerships, and assisting with funding applications as needed, and creating partnerships with third-party providers from across the state.

  • Form and maintain partnerships which bring additional resources to the organization; identify and attract new resources for programs; collaborate with the Resource Development department in grant writing and reporting.
  • Participate as a member of NHA’s Management Team; work on cross-departmental initiatives as appropriate.
  • Represent NHA on a variety of local interjurisdictional and agency committees as well as on industry or professional committees.
  • Prepare and present staff reports and other necessary correspondence to a variety of stakeholders.
  • Provide leadership to center equity, diversity, and inclusion in programs.
  • Manage and uphold NHA policies and procedures.
  • Other duties as assigned.


      Essential Knowledge, Skills, and Abilities

      • Demonstrated experience working in, among, and/or with a broad diversity of community members and stake holders including but not limited to communities of color and LGBTQIA2S+ communities.
      • Five to eight years of professional experience in management of programs offering services for people experiencing homelessness and/or people with low incomes.
      • Five to eight years of experience in supervision, coaching, and fostering positive team morale.
      • Knowledge of root causes of homelessness, trauma informed care, and effective intervention strategies for target populations.
      • Skilled at conflict resolution, mediation, and problem solving.
      • Demonstrated strategic planning, organization, and time management skills.
      • Good written and oral communication skills; the ability to prepare a wide variety of materials, including performance reports, informational materials, and training documents.
      • Demonstrated experience working concurrently with varied stakeholders, including program participants, agency staff, government entities, social services providers, volunteers, and funders.


        Additional Requirements

        ·       Ability to pass a background check

        ·       Valid driver’s license, good driving record and proof of insurance

        ·       Ability to life 25 lbs unassisted

        ·       Flexibility during peak periods and ability to work evenings and weekends as needed including bimonthly board meeting and annual board retreat