Job Details
Job Description

Job Announcement

Shelter Services Program Manager

Northwest Housing Alternatives is offering an exciting leadership position to assist in opening and operating the new Annie Ross House for families experiencing homelessness in Clackamas County.


The Shelter Services Program Manager provides complete oversight of the operations of the Annie Ross House.  This includes, but is not limited to the supervision of staff, implementation of best practices, policies and procedures, the welcome and intake process, maintenance and upkeep of the shelter, and managing community partnerships.  NHA has operated the Annie Ross House since 1986 and continues to be the only 24/7 shelter serving whole families with children who are currently experiencing homelessness Clackamas County.


NHA’s Annie Ross House serves families from many different backgrounds and cultures.  Families made up of multi-generations, that are non-traditional, or have same sex parents are all welcome.  Families may speak different languages, are monolingual, or have different lived experiences.  The ideal candidate with have a learned or lived experience that enables them to work more effectively with all families.


This is a full-time, exempt, Monday through Friday 8:30am to 5pm (plus an occasional weekend day).  The annual salary is $55,000 - $75,000 depending on relevant experience. 


Core Duties and Responsibilities:

Manage and supervise staff providing direct comprehensive services with families staying in the Annie Ross House
Direct client services including shelter intake, community meetings, and grievance meetings
Evaluate participant progress to ensure that they are receiving effective services based on best practices and that program outcomes are being met. Maintain a supportive and caring environment
Provide staff training and evaluation for all direct report staff
Ensure that data is collected and input into appropriate systems such as HMIS and analyze program statistical data to ensure that outcomes for all programs are being met and being reported to Program Director
Make recommendations regarding program evaluation and modifications to better meet family needs, community needs, funding requirements, and agency mission
Develop and maintain cooperative and professional relationships with public and private social service agencies to enhance programming for participants
Ensure the implementation of and adherence to all NHA policies, procedures and protocols; and actively work to implement NHA equity goals.

Qualifications and Abilities:

·         Bachelor’s degree in social work or related field or equivalent work experience and three to five years of experience;  a mixed of lived experience and education; Master’s degree is preferred

·         Minimum 2 years of supervision and program management experience

·         Minimum 2 years of direct experience in the provision and supervision of services to families with diverse backgrounds who are experiencing homelessness and/or have extremely low incomes

·         Strong assessment and engagement skills

·         Knowledge of Housing First and Trauma Informed principals

·         Excellent communications, organizational, and time management skills

·         Ability to work autonomously and collaboratively with a team

·         Bilingual in Spanish a plus

·         Ability to successfully pass a criminal background check

·         Valid Oregon driver’s license, good driving record and proof of insurance


About Northwest Housing Alternatives


For over 35 years, Northwest Housing Alternatives (NHA) has been a leading not-for-profit developer of affordable housing in Oregon.  Our mission is to create opportunity through housing by developing, building, and managing rental housing designed for Oregonians with extremely limited incomes.  These homes help families live healthy and stable lives, allow older adults to age in place, and give people with special needs a dignified residence.  Along with providing affordable housing, NHA provides services that connect tenants to critical health and community resources, work to prevent homelessness before it begins, and offer emergency shelter and services for families experiencing homelessness.


NHA is committed to building a culturally diverse and inclusive environment and are actively seeking to recruit a diverse applicant pool.  NHA offers a great work environment and an opportunity to work with a group of committed and passionate coworkers just seven miles south of downtown Portland.  NHA provides a full range of benefits, including but not limited to the following:


·         Excellent health coverage through Kaiser Permanente, including multiple medical and dental plan options; NHA contributes 100% of the cost of coverage for the employee each year, plus an additional $250/month if the employee adds dependents. Alternative care and vision included

·         7% match after the first year of employment for our 403(b) plan with T. Rowe Price

·         Generous vacation and sick leave

·         4 weeks of paid parental leave


Northwest Housing Alternatives is committed to supporting a diverse workforce and does not discriminate in employment based on race, color, gender, religion, national origin, age, disability, marital status, sexual orientation or gender identity, or any other status protected by law.