Job
Announcement
Shelter Services
Program Manager
Northwest Housing Alternatives is
offering an exciting leadership position to assist in opening and operating the
new Annie Ross House for families experiencing homelessness in Clackamas
County.
The Shelter Services Program Manager provides complete oversight
of the operations of the Annie Ross House.
This includes, but is not limited to the supervision of staff,
implementation of best practices, policies and procedures, the welcome and
intake process, maintenance and upkeep of the shelter, and managing community
partnerships. NHA has operated the Annie
Ross House since 1986 and continues to be the only 24/7 shelter serving whole
families with children who are currently experiencing homelessness Clackamas
County.
NHA’s Annie Ross House serves families from many different
backgrounds and cultures. Families made
up of multi-generations, that are non-traditional, or have same sex parents are
all welcome. Families may speak different
languages, are monolingual, or have different lived experiences. The ideal candidate with have a learned or
lived experience that enables them to work more effectively with all families.
This is a full-time, exempt,
Monday through Friday 8:30am to 5pm (plus an occasional weekend day). The annual salary is $55,000 - $75,000 depending
on relevant experience.
Core Duties and Responsibilities:
Manage and supervise staff
providing direct comprehensive services with families staying in the Annie
Ross House
Direct client services
including shelter intake, community meetings, and grievance meetings
Evaluate participant progress
to ensure that they are receiving effective services based on best
practices and that program outcomes are being met. Maintain a supportive
and caring environment
Provide staff training and
evaluation for all direct report staff
Ensure that data is collected
and input into appropriate systems such as HMIS and analyze program
statistical data to ensure that outcomes for all programs are being met
and being reported to Program Director
Make recommendations
regarding program evaluation and modifications to better meet family needs,
community needs, funding requirements, and agency mission
Develop and maintain
cooperative and professional relationships with public and private social
service agencies to enhance programming for participants
Ensure the implementation of
and adherence to all NHA policies, procedures and protocols; and actively
work to implement NHA equity goals.
Qualifications and Abilities:
·
Bachelor’s
degree in social work or related field or equivalent work experience and three
to five years of experience; a mixed of
lived experience and education; Master’s degree is preferred
·
Minimum 2
years of supervision and program management experience
·
Minimum 2 years
of direct experience in the provision and supervision of services to families
with diverse backgrounds who are experiencing homelessness and/or have
extremely low incomes
·
Strong
assessment and engagement skills
·
Knowledge of
Housing First and Trauma Informed principals
·
Excellent
communications, organizational, and time management skills
·
Ability to
work autonomously and collaboratively with a team
·
Bilingual in
Spanish a plus
·
Ability to
successfully pass a criminal background check
·
Valid Oregon
driver’s license, good driving record and proof of insurance
About
Northwest Housing Alternatives
For over 35 years, Northwest Housing Alternatives (NHA) has been a
leading not-for-profit developer of affordable housing in Oregon. Our mission is to create opportunity through
housing by developing, building, and managing rental housing designed for
Oregonians with extremely limited incomes.
These homes help families live healthy and stable lives, allow older
adults to age in place, and give people with special needs a dignified
residence. Along with providing
affordable housing, NHA provides services that connect tenants to critical
health and community resources, work to prevent homelessness before it begins,
and offer emergency shelter and services for families experiencing
homelessness.
NHA is committed to building a culturally diverse and inclusive
environment and are actively seeking to recruit a diverse applicant pool. NHA offers a great work environment and an
opportunity to work with a group of committed and passionate coworkers just
seven miles south of downtown Portland. NHA
provides a full range of benefits, including but not limited to the following:
·
Excellent health coverage through Kaiser Permanente, including
multiple medical and dental plan options; NHA contributes 100% of the cost of
coverage for the employee each year, plus an additional $250/month if the
employee adds dependents. Alternative care and vision included
·
7% match after the first year of employment for our 403(b) plan
with T. Rowe Price
·
Generous vacation and sick leave
·
4 weeks of paid parental leave
Northwest Housing Alternatives is committed to supporting a
diverse workforce and does not discriminate in employment based on race, color,
gender, religion, national origin, age, disability, marital status, sexual
orientation or gender identity, or any other status protected by law.