The Resident Services Coordinator provides supportive services to residents of Northwest Housing Alternatives’ affordable housing properties by linking them to available services in the community. Core duties include partnership building with community organizations, information and referral services, and organizing events and activities at each property. The goal of Resident Services is to help residents remain stable in their housing by preventing unnecessary evictions, providing resources to enhance each individual’s opportunities, and by fostering positive and cohesive communities.
contact with new residents and welcome new residents to the community. Explain
the Resident Services program and the role of the Resident Services Coordinator
in helping support residents to access local resources.
assess, select, develop, and manage partnerships with local social service and
resource agencies which may help residents maintain housing stability and
access opportunities for growth.
- Assess needs of
individual residents and provide information and referral to residents in need of assistance.
needs of the whole property to plan, organize, and implement on-site events
which focus on health and wellness, youth engagement, community resource
education, and community building. Facilitate quarterly tenant meetings in
coordination with property management.
- Communicate professionally
and effectively with individuals of diverse backgrounds.
and support Resident Services team members, including attendance at bi-weekly
team meetings and sharing resources.
with property and asset management staff around issues related to housing
stability of residents and overall stability of the whole property.
- Keep abreast of
community resources and processes for accessing those resources, particularly
those pertaining to accessing medical services and transport, rent and utility
assistance, and mental health services.
knowledge of Oregon Fair Housing laws and industry standards of confidentiality.
Utilize this knowledge in daily practice.
- Track and
measure program progress by utilizing NHA’s internal database for data
independently and in partnership with other Resident Services staff.
duties as assigned.
- Ability to work a flexible schedule, including occasional evenings and
- Basic computer skills including Microsoft Suite
- Ability to
communicate with a variety of stakeholders both verbally and in writing
- Ability to
complete assignments, find what needs to be done, and get help when needed
mediation skills that include listening, seeking common ground, and
- Valid driver’s license, positive driving history, and own reliable
transportation with current insurance
Education and Experience
- Two years of experience working in supportive services, or a Bachelor's degree and one year of experience working in supportive services
- Prolonged periods sitting at a desk and working on a computer.
- Walking up and down stairs
- Must be able to lift up to 40 pounds at times.
Northwest Housing Alternatives is committed to supporting a diverse
workforce and does not discriminate in employment based on race, color, gender,
religion, national origin, age, disability, marital status, sexual orientation
or gender identity, or any other status protected by law.