The On-Call Shelter Engagement
Specialist position is critical to ensuring quality day-to-day operations of the
Annie Ross House and providing support to families from a person-centered,
trauma informed perspective. The On-Call Shelter Engagement Specialist provides
coverage for staff when they are out due to vacation, personal leave, and
NHA’s Annie Ross House serves families from many different
backgrounds and cultures. Families made
up of multi-generations, that are non-traditional, or have same sex parents are
all welcome. Families may speak different
languages, are monolingual, or have different lived experiences. The ideal candidate with have a learned or
lived experience that enables them to work more effectively with all families.
is an as-needed on-call, non-exempt, position that will have the ability to
work across all shifts (7:00am – 3:00pm; 2:20pm – 10:30pm; 10:00pm – 7:30am) and all days to support consistent staffing within the shelter.
There may be the ability for a permanent weekly assigned shift which can be discussed
during the hiring process.
Core Duties and Responsibilities:
Support shelter participants in following shelter policies and
Offer assistance to participants as needed with housing search,
applying for government entitlements, preparing resumes or employment
applications, or identifying community resources
Observe and identify potential conflicts between participants or
between a parent and child. Assertively offer support to prevent or de-escalate
Offer education on child development and/or age-appropriate
parenting techniques as needed
Role model effective communication: provide reflective listening
and validation techniques where support is needed
Complete shift duties consistently such as documenting in the log;
and conducting a shift change to communicate issues of concern regarding
shelter participants and/or campus.
Respond appropriately to instances of child abuse, domestic
violence, accidents, first-aid/CPR emergencies or calls to 911, and report to
Program Manager in the event of such emergency.
Fill out appropriate incident reports; forward to Asset Management
Coordinates move out activities of shelter families; clean,
disinfect, and prepare shelter rooms after exit to be ready to receive new
Ensure the shelter in maintained in good working order,
specifically that it is kept clean, stocked, and organized.
Regularly monitor the shelter for issues of maintenance,
cleanliness, security, and safety.
Conduct room checks once per week
Coordinate with Program Manager to identify and plan for repairs, maintenance,
or physical improvements to the facilities.
Facilitate and supervise the work of contractors or vendors when repairs
or maintenance is occurring
Respond to shelter alarm box and communicate with security service
in the event of an emergency or false alarm
Facilitate the intake of donations; obtain donor information and
complete appropriate paperwork.
Sort, inventory and put away donations
Required Knowledge, Skills and Abilities:
Knowledge of community resources and government entitlements
Possess knowledge of empowerment, trauma informed care, issues
related to mental health and substance abuse, and domestic violence
Knowledge of child development, family systems, and positive
parenting techniques is desirable
Experience working with families from diverse backgrounds
Excellent oral and written communication skills
Ability to work successfully in a team-oriented environment and
Possess positive problem-solving skills and ability to engage in
successful conflict resolution
Basic skills and abilities in Microsoft Word, EXCEL, and Outlook
Able to successfully pass a background check
Possess a current CPR/First Aid certification; or complete within
6 months of hire
Valid Oregon driver’s license, good driving record and proof of
Education and Experience:
Combination of two years of lived and/or learned experience in issues related to poverty, families experiencing homelessness, and government entitlements.
Alternative education and experience qualifications welcome.
- Prolonged periods sitting at a desk and
working on a computer
- Must be able to lift up to 15 pounds at
is committed to supporting a diverse workforce and does not discriminate in
employment based on race, ethnicity, gender, religion, national origin, age, disability,
marital status, sexual preference or any other status protected by law