Job Details
Job Description

Resident Services Coordinator, Eastern Oregon properties


Position Title: Resident Services Coordinator, Eastern Oregon properties

Reports to: Resident Services Supervisor

Status: Full-time, Non-exempt

Salary: $28.54 per hour

Work Schedule: Monday through Friday 8:30am to 5:00pm


Northwest Housing Alternatives’ mission is to provide opportunity through affordable housing to Oregonians with low and limited incomes including families, seniors, people with disabilities, and people experiencing homelessness. NHA has been recognized as one of the top four 100 Best Nonprofits to work for in 2018.


NHA is committed to racial equity, diversity, and inclusion. NHA’s equity policy requires that we promote equity in our leadership and organizational culture, our program design and delivery, and in the economic opportunities created by our agency. We know that achieving equity requires a continuous learning process of honest and thorough critical assessment, the establishment of meaningful goals, a commitment to learning, and willingness to change the way we do business.


NHA is committed to supporting a diverse workforce and does not discriminate in employment based on race, ethnicity, gender, religion, national origin, age, disability, marital status, sexual preference or any other status protected by law.


Position Summary

The Resident Services Coordinator provides supportive services to residents of Northwest Housing Alternatives’ affordable housing properties in Ontario, Oregon and Hermiston, Oregon by linking them to available services in the community. Core duties include partnership building with local community organizations, information and referral services, and organizing events and activities at each property. The goal of Resident Services is to help residents remain stable in their housing by preventing unnecessary evictions, providing resources to enhance each individual’s opportunities, and by fostering positive and cohesive communities.


Typical Responsibilities

  • Establish contact with new residents in person, and welcome new residents to the community. Explain the Resident Services program and the role of the Resident Services Coordinator in helping support residents to access local resources. 
  • Identify, assess, select, develop, and manage partnerships with local social service and resource agencies which may help residents maintain housing stability and access opportunities for growth.
  • Assess needs of individual residents and provide information and referral to residents in need of assistance.
  • Assess needs of the whole property to plan, organize, and implement on-site events which focus on health and wellness, youth engagement, community resource education, and community building. Facilitate quarterly tenant meetings in coordination with property management.
  • Communicate professionally and effectively with individuals of diverse backgrounds.
  • Collaborate and support Resident Services team members, including attendance at bi-weekly team meetings and sharing resources.
  • Coordinate with property and asset management staff around issues related to housing stability of residents and overall stability of the whole property. 
  • Keep abreast of community resources and processes for accessing those resources, particularly those pertaining to accessing medical services and transport, rent and utility assistance, and mental health services.
  • Maintain knowledge of Oregon Fair Housing laws and industry standards of confidentiality. Utilize this knowledge in daily practice.
  • Track and measure program progress by utilizing NHA’s internal database for data tracking.
  • Work independently and in partnership with other Resident Services staff.
  • Other duties as assigned.


Required Skills/Abilities:

  • Ability to work a flexible schedule, including occasional evenings and weekends
  • Basic computer skills including Microsoft Suite
  • Ability to communicate with a variety of stakeholders both verbally and in writing
  • Ability to complete assignments, find what needs to be done, and get help when needed
  • Basic mediation skills that include listening, seeking common ground, and acknowledging differences
  • Valid driver’s license, positive driving history, and own reliable transportation with current insurance 
  • Strongly prefer Spanish speaking language proficiency


Education and Experience:

     Two years of experience working in supportive services, or a Bachelor’s degree and one year of experience working in supportive services


Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer. 
  • Walking up and down stairs
  • Must be able to lift up to 40 pounds at times. 

NHA provides a full range of benefits, including but not limited to the following:

  • Excellent health coverage through Kaiser Permanente, including multiple medical and dental plan options; NHA contributes 100% of the cost of coverage for the employee each year, plus an  additional $250/month if the employee adds dependents. Alternative care and vision included in some plans.
  • 7% match, after the first year of employment, for our 403(b) plan with T.Rowe Price
  • Generous vacation and sick leave
  • 4 weeks of paid parental leave

NHA is committed to supporting a diverse workforce and does not discriminate in employment based on race, ethnicity, gender, religion, national origin, age, disability, marital status, sexual preference or any other status protected by law.