Northwest Housing Alternatives (NHA) is
offering an exciting employment opportunity to assist in supporting the Annie
Ross House shelter for families experiencing homelessness in Clackamas County.
The On-Call Shelter Engagement Specialist provides coverage for
staff when they are out due to vacation, illness, and training; ensuring
quality day-to-day operations of the Annie Ross House and providing support to
families from a person-centered, trauma-informed perspective. NHA has operated the Annie Ross House since
1986 and continues to be the only 24/7 shelter keeping whole families with
children together are currently experiencing homelessness in Clackamas County.
NHA’s Annie Ross House serves families from many different
backgrounds and cultures. Families made
up of multi-generations, that are non-traditional or have same-sex parents are
all welcome. Families may speak different
languages, are monolingual, or have different lived experiences. The ideal candidate will have a learned or
lived experience that enables them to work more effectively with all families.
This is an as-needed on-call, non-exempt position that will have the ability to work across all shifts (7:00 am – 3:00 pm; 2:30 pm – 10:30 pm; 10:00 pm – 7:30 am) and all days to support consistent staffing
within the shelter. There may be the ability for a permanent weekly assigned
shift which can be discussed during the hiring process.
The hourly rate is $17.00 (with
$.075 per hour pay differential for bilingual)
Core Duties and Responsibilities
- Support shelter participants in
following shelter policies and procedures.
- Offer assistance to participants
as needed with housing search, applying for government entitlements, preparing
resumes or employment applications, or identifying community resources.
- Observe and identify potential
conflicts between participants or between a parent and child. Assertively offer
support to prevent or de-escalate a situation.
- Offer education on child
development and/or age-appropriate parenting techniques as needed.
- Role model effective
communication; provide reflective listening and validation techniques where
support is needed.
- Complete shift duties consistently
such as documenting in the log; and conducting a shift change to communicate
issues of concern regarding shelter participants and/or campus.
- Respond appropriately to instances
of child abuse, domestic violence, accidents, first-aid/CPR emergencies, or
calls to 911, and report to the Program Manager in the event of such
emergency. Fill out appropriate incident
reports; forward to Asset Management.
- Coordinate move out activities of
shelter families; clean, disinfect, and prepare shelter
rooms after exit to be ready to receive new family.
- Ensure the shelter is maintained
in good working order, specifically that it is kept clean, stocked, and
- Regularly monitor the shelter for
issues of maintenance, cleanliness, security, and safety. Conduct room checks once per week.
- Coordinate with Program Manager to
identify and plan for repairs, maintenance, or physical improvements to the
facilities. Facilitate and supervise the
work of contractors or vendors when repairs or maintenance is occurring.
- Respond to shelter alarm box and
communicate with security service in the event of an emergency or false alarm.
- Facilitate the intake of
donations; obtain donor information and complete appropriate paperwork.
- Sort, inventory, and put away
Qualifications and Abilities:
- AA/AS Degree, Bachelor’s
preferred; or a combination of two years of lived and/or learned experience in
issues related to poverty, families experiencing homelessness, and government
- Knowledge of community resources
and government entitlements programs.
- Possess knowledge of empowerment,
trauma-informed care, issues related to mental health and substance abuse, and
- Knowledge of child development,
family systems, and positive parenting techniques is desirable.
- Experience working with families
from diverse backgrounds.
- Excellent oral and written
- Ability to work successfully in a
team-oriented environment and independently.
- Possess positive problem-solving
skills and ability to engage in successful conflict resolution.
- Basic skills and abilities in
Microsoft Word, EXCEL, and Outlook.
- Able to successfully pass a
criminal background check.
- Possess a current CPR/First Aid
certification; or complete within 6 months of hire.
- Valid Oregon driver’s license,
good driving record and proof of insurance.